'City Union Bank Eyes Robust Expansion With Balanced Strategy And Safe Banking Facilities': Executive Director Vijay Anandh

City Union Bank, one of India's oldest and most trusted private sector banks, is charting an ambitious growth path as it strengthens its national footprint and accelerates its digital transformation. Vijay Anandh, Executive Director of City Union Bank, reflects on the institution's 120-year journey, from its roots in Kumbakonam to its emergence as a stable, customer-centric bank with 900 branches across 18 states and 4 union territories.

Anandh outlines how City Union Bank is blending tradition with technology through AI-driven banking, enhanced customer experience, and a service philosophy anchored in Trust, Technology, and Transparency. He also explains why Agra, with its vibrant MSME ecosystem, was chosen for the landmark 900th branch.

Question: What is the business scale of City Union Bank – History, Branches, Turnover, etc.?

"City Union Bank is one of India's oldest private sector banks, founded in 1904 in Kumbakonam. Over the decades, we have built a reputation as a safe, stable, and consistently performing institution. Today, we operate 900 branches across 18 states and 4 union territories, serving retail customers, MSMEs, traders, professionals, and HNI clients," Vijay Anandh said. Financially, the Bank continues to deliver strong performance. As per our latest published results:

- Net Interest Income grew 15% in H1 FY26, reaching Rs 1,292 crore.

- Profit After Tax also grew 15%, touching Rs 635 crore.

- Deposits increased by 21% year-on-year to Rs 69,486 crore.

Question: What are the future expansion plans of City Union Bank?

"Our expansion strategy is balanced between branch-led growth and digital acceleration. On the physical network side, we are deepening our presence in key high-potential states in North and West India while consolidating our strong base in the South and this financial year we shall be reaching 1000 branches," Vijay Anandh said.

"On the technology front, we are investing in AI-driven banking, customer experience enhancement, and secure digital platforms. Our long-term vision is to position City Union Bank as a Modern, Agile, And Nationally Preferred Banking Partner," he added.

Question: How is City Union Bank committed to offering the best services to its customers?

"Our customer service philosophy is built on three pillars: Trust, Technology, and Transparency. We maintain a relationship-focused approach where customers have direct access to senior branch leadership. We continue to modernize our digital offerings to make banking seamless, intuitive, and secure. Also, we uphold high standards of transparency, ensuring clear communication and quick turnaround times. Our improved asset quality is also a reflection of our commitment to responsible banking," he said.

Question: What is the reason for choosing Agra for the 900th branch opening?

"Agra represents the perfect blend of tradition and opportunity, values that resonate with City Union Bank. The city has a thriving economic ecosystem driven by MSMEs in leather, handicrafts, foundries, and marble. These segments align closely with our core strength as a preferred banker for SMEs and traders," he said.

"Agra is witnessing increased demand for credit, housing finance and digital banking solutions. We feel, this is the right time for us to expand into high-potential markets like Agra," Anandh added.