- By Aditya Pratap Singh
- Fri, 17 May 2024 10:50 AM (IST)
- Source:JND
There will be a complete ban on fake reviews of food products and other products sold on online shopping platforms. e-commerce companies such as Amazon, Flipkart, and Myntra will be required to remove fake reviews from their websites or portals, the central government took action after getting customer complaints repeatedly.
Comment editing will not be allowed
According to officials, these e-commerce companies or other online platforms will no longer have the option to edit or delete customer comments. Companies are being told that there must be genuine articles or reviews related to the product on the portal. Moreover, companies will not be allowed to delete negative comments or reviews written by consumers. The government will also put an end to this practice of companies.
Also Read: 5 Important Things To Consider Before Investing In Real Estate
Strict Action
Secretary of Consumer Affairs Nidhi Khare said that companies will have to follow the new rules set by the government. Strict action will be taken against companies that violate these rules. She stated that the Consumer Affairs Minister has proposed a quality control order so that these kinds of fake reviews can be stopped. She said that this change will allow e-commerce companies to understand the genuine problems of customers and will also provide relief from negative feedback.
Some products might be removed
According to the quality control order, products must meet the standards set by the Bureau of Indian Standards (BIS). In this case, it may be necessary to remove low-quality products from the portal. Cases of fake reviews and ratings of products and services are still being reported on e-commerce platforms. Misleading reviews and ratings can lead customers to purchase products or services based on inaccurate information.
Recently, the Consumer Affairs Department held a meeting with major e-commerce companies in the country, during which this issue was discussed. Until now, companies have tried to stop fake reviews in their way, but they have not been successful. Now, companies have supported the government's proposal to make review quality norms mandatory.