• Source:PTI
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Wipro-Nokia Deal: IT services company Wipro Ltd announced it has bagged a multimillion-dollar deal from Nokai as it has selected Wipro to overhaul its employee service desk and provide real-time IT support to its global network of employees in a multimillion-dollar deal. The Wipro team will create a customized AI-powered, cloud-based solution for Nokia's workforce, which includes around 86,700 users worldwide across 130 operating countries. Wipro stated in a release that the solution aims to enhance the employee experience by providing modular, secure, and automated services.

The release stated that Wipro has signed a multi-million dollar deal to transform Nokia's digital workplace services. Designit, a Wipro firm that specializes in user experience strategy and implementation, will conduct user research to ensure that employees receive personalized support at the right time.

The release stated that the project would result in the creation of an experience-driven, omnichannel, and always-on global service desk, providing flexible and secure services to empower employees to efficiently navigate the hybrid work environment. Will do.

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"Generative AI is fast becoming a critical component of Digital Workplace services. We are proud to work with Nokia on building an IT support solution that will improve the employee experience," Vinay Firake, Senior Vice President and Managing Director of Nordics of Wipro said.

Marije van Donk, Vice President and head of User Experience at Nokia, said, "At Nokia, we are increasing our efforts to elevate and secure user experiences with our IT Services".

A key pillar is a modern remote support concept that employs the latest technologies to provide seamless, secure, and efficient support regardless of location, device, or network.

"Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts. We have chosen Wipro as our partner in this transformation journey," Donk said.

(With PTI's Inputs)

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