• Source:JND

In a bizzare incident, a man received a packet of detergent instead of a high-end graphics card valued at Rs 2.9 lakh. The customer has claimed that Amazon was stalling his refund. In an update post, the user named Swagat Nayak also alleged that he had uncovered a "massive, organised internal fraud ring operating right out of Amazon's own logistics hubs." 

Nayak cited false tax information, involvement of shell companies, and suspicious locations of the warehouse and administrative office to back up his claims. In March, Nayak's order for a Gigabyte RTX 5090 took a bizarre turn. Even after being "Fulfilled by Amazon," which typically ensures the item is stored and shipped directly from their own warehouses, the premium GPU was replaced by a packet of Ghadi detergent.

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"Amazon initially denied the refund. After my posts blew up and I filed a National Consumer Helpline case, they promised a refund to quiet things down. Now, they are just infinitely stalling," said Nayak in a post, adding that a refund was promised by March 30 before Amazon deferred it to April 7.

Even as Amazon refused the refund, Nayak continued the probe as he realized that the rabbit hole went deeper. He highlighted that the invoice from the seller, "Fab World Point," was billed under an individual named Mohd. Khalid.

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"It had a fake zero per cent GST charge, and the HSN code on the invoice literally does not exist. I found another buyer on X (Johnson Augustine) who ordered a GPU and received a packet of sugar instead. Johnson actually sent legal notices to Amazon. Shortly after, he posted an update showing a manually typed email from an Amazon employee saying, "I will be issuing a refund." The first name of the Amazon support rep who manually typed that email to him? Khalid," he stated.

Nayak admitted that the name was the same; however, seeing the exact contact details on the fake invoice and a support representative by the same name felt "very, very weird." 

Later, he checked the GSTIN details from the fake invoice, which was linked to two different registered stores. While one dealt with men's garments, the other dealt with cement and tiles.

"But here is the crazy part: the administrative office registered under this GST is located at almost the same address as the Amazon warehouse in Okhla, as well as being very near to Gigabyte India's office as well as the office of WPG COMPUTERS AND (INDIA) PRIVATE LIMITED, who have actually imported that GPU to India," Nayak added.

Nayak stated that after filing a complaint with the National Cyber Crime Agency, he was issuing formal legal notices to Amazon. I'm not going to back down. This is a huge, well-organized internal fraud ring that operates out of Amazon's own logistical hubs; it's no longer only about my Rs 3 lakhs," he continued.

How Did The Netizens React?

Netizens praised Nayak for his investigative work and urged him to see through the process if he had indeed exposed a potential scam.

"Kudos to the persistence and all the digging work!" said one user, while another added, "I feel there is someone inside Amazon doing this, and it's not the seller. Someone is gaming Amazon, and they definitely are also reading your posts and investigations."

Another commented, "Hope you get justice and the scammers will be behind bars one day. There would be numerous cases like this happening, but only a few would reach social media. Most of the victims would be ashamed to come forward."


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