A passenger had booked a preferred seat but did not receive it when boarding. The passenger criticised Air India for allegedly failing to provide the seat he had chosen. Guru Samy, who had paid extra to secure a preferred seat, claims he was given a different one upon boarding.
In a post on X, Samy explained, “I paid for seat 10A, as I am a kidney transplant recipient and needed to be comfortable.”
He continued, “Shame on you, @airindia. I’m flying to Bangalore on AI2845, and I paid for seat 10A, as being a kidney transplant recipient, I wanted to be comfortable. But to my surprise, I was allocated seat 22B instead. I paid a premium to reserve my seat, yet I was told the payment wasn’t for that purpose.”
Samy also accused airline staff of placing blame on him for not checking his boarding pass sooner. “Then the staff blamed me for not checking the boarding pass when it was given to me at the counter. They offered a refund, but that’s not the point. If you’re unable to reserve a seat, why charge for it?”
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“This isn’t about a refund. It’s about basic ethics,” he added.
In response, Air India assured Samy that a refund would be arranged. They also clarified the policy regarding emergency exit row seats and confirmed that the appropriate team would be in touch to process the refund.
“We’ve notified our sales team, who will contact your travel agency to initiate the refund. We hope you have a more comfortable journey ahead,” the airline’s response on social media stated.