• Source:JND

Airtel has revealed their new AI-powered fraud alert systems that are designed to protect the users from OTP-related scams and bank frauds. Airtel said that the feature will be rolled out to all users across India within the next two weeks. Currently, it is live in Haryana, and the system is aiming to detect the potentially risky incoming calls after users receive the banking OTPs, helping prevent financial scams while the digital fraud cases rise.

How Airtel’s AI Fraud Alerts Work

Airtel has been India’s second-largest telecom service provider. And they announced that its new fraud alert system takes advantage of artificial intelligence to identify the call and patterns in real time and help people identify the scam calls and messages.

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Here’s how the feature functions:

- When a user receives a banking OTP via SMS

- The system monitors incoming calls immediately afterward

- If a potentially risky call is detected

The user receives a real-time alert warning them not to share the OTP

As per Airtel, scammers mostly exploit the urgency associated with OTPs for day-to-day services, such as deliveries, to trick the user into such scams. And here victims end up sharing the sensitive information.

Rollout Timeline and Availability

Currently this new fraud alert feature is only available in Haryana. Airtel also confirmed that it will expand its system all across the country within the next two weeks to roll out for its entire user base.

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Airtel’s Expanding AI Security Suite

The new Fraud Alerts system builds on Airtel’s earlier AI-based security initiatives:

September 2024: AI-powered spam detection for calls and SMS

April 2025: Expansion to Indian regional languages

May 2025: AI-enabled fraud detection for OTT apps and platforms like WhatsApp, Instagram, and Facebook

The company uses AI to detect malicious links and block flagged websites across its network.

Rising Concern Over Digital Arrest Scams

The launch comes amid growing alarm over digital arrest and telephonic scams. According to reports, the Supreme Court of India recently noted that Indians have lost over Rs. 54,000 crore to digital arrest scams. In such cases, victims are coerced into sharing OTPs, banking credentials, or transferring money under false threats.


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