- By Alex David
- Mon, 20 Oct 2025 05:11 PM (IST)
- Source:JND
What began as a Snapchat outage has rapidly expanded into a wide-reaching disruption affecting several popular online platforms, including Roblox, Canva, Duolingo and Perplexity. Amazon Web Services (AWS), the server giant which supports much of global internet infrastructure, seems likely to be at fault; they have acknowledged the issue and stated they'll investigate further.
AWS Outage Takes Down Multiple Platforms
According to Downdetector, user reports surged across multiple services within hours. AWS confirmed on its Service Health Dashboard that certain regions, including US-East-1, are facing service disruptions that are impacting “multiple dependent platforms”.
This explains why so many unrelated apps are simultaneously affected — most of them rely on AWS servers to handle logins, uploads, and data syncing.
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Snapchat: The Worst Hit
Snapchat users were among the first to report issues. Out of 11,000+ reports,
- 91% couldn’t log in,
- 6% faced upload failures, and
- 3% reported feed loading issues.
As of now, users continue to face login failures, though some have reported intermittent recovery.
Roblox and Canva Also Affected
Gaming platform Roblox saw over 3,000 outage reports. Roughly 62% of users couldn’t connect to game servers, 26% faced gameplay interruptions, and others struggled to access the website altogether.
Canva – the popular design platform – has also experienced significant downtime earlier this day, with reports decreasing from 500+ to under 200, suggesting partial recovery but users are still experiencing slow load times and random error messages.
Other Platforms Impacted
Emerging AI platform Perplexity recorded roughly 300 user complaints related to login and app access issues. Meanwhile, Duolingo users reported lessons failing to load or progress properly - disrupting daily streaks and practice sessions.
What Happens Next
AWS engineers are currently conducting investigations to ascertain the source of disruption, with most affected services slowly returning to full functionality; full recovery may take several hours depending on regional factors.
At this time, if your favourite app is unavailable to you, AWS may be responsible. Therefore, the best course of action would be to wait for official confirmation from affected platforms before trying multiple login attempts or reinstallation attempts.
At first glance: Amazon Web Services' (AWS) outage has brought down several major online platforms in a show of dependency that once again underscores how interdependent the internet has become on a select few cloud providers.
What happened
What initially seemed to be an outage limited to one app has mushroomed into an issue with internet infrastructure that impacts major online services such as Snapchat, Roblox, Canva and Duolingo.
According to outage-tracking firm Downdetector and major news sites, the root cause is a problem at Amazon Web Services (AWS) – the large cloud-services provider. AWS itself acknowledged “increased error rates and latencies” in multiple services, particularly in the US-East-1 region.
Which services are impacted
Snapchat: Users report login failures (~91% of reports), upload issues (~6%), and feed problems (~3%) in India.
Roblox: Around 3,000+ reports where ~62% cannot connect to servers and ~26% face gameplay disruptions.
Canva: Reports dropped from ~500 to ~190, but many users still face errors.
AWS: The cloud platform itself logged many incidents, with major service disruption flagged.
Why this matters
Many online platforms rely on AWS to handle backend services like authentication, data storage and server hosting. When AWS suffers a major disruption, it can ripple across all dependent apps.
The fact that it’s AWS (and not just one specific app) shows how interconnected and dependent many major services are on a handful of cloud providers.
It also means even services you don’t expect might have trouble (e.g., smart-home assistants, streaming services, banking apps).
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All Impacted Apps and Services
Here is the list of all the apps and services affected due to AWS outage:
Amazon.com
Prime Video
Alexa
Robinhood
Snapchat
Perplexity AIVenmo
Canvas by Instructure
Crunchyroll
Roblox
Whatnot
Rainbow Six Siege
Coinbase
Canva
Duolingo
Goodreads
Ring
The New York Times
Life360
Fortnite
Apple TV
Verizon
Chime
McDonald’s App
CollegeBoard
Wordle
PUBG Battlegrounds
OpenAI
Vimeo
Twitch
Shopify
Google Maps
Claude (Anthropic)
Cursor
Dialpad
Microsoft Azure
reCAPTCHA
YouTube
Gmail
Khan Academy
NPM
Dragon Ball
AT&T
DoorDash
Spotify
Google Cloud
Discord
Google Meet
Character.AI
Rocket League
Cloudflare
Google Nest
Pokémon Trading Card Game
FuboTV
HighLevel
Box
Etsy
Google Drive
Mailchimp
What you can do
If an app you rely on is acting up, check whether it’s a broader outage (via sites like Downdetector).
Be patient: in many cases the disruption will get resolved once the cloud provider stabilises.
Avoid repeatedly uninstalling or re-installing apps which may not help if the root issue is infrastructure-side.
For businesses: have fallback plans if you depend on single cloud providers; redundancy can help mitigate this risk.
In short: the issue isn’t just Snapchat — it’s a cloud-services problem at AWS pulling down multiple popular platforms simultaneously. We’ll keep watching for updates on how quickly full recovery happens and whether AWS gives more details on what caused the disruption.