OnePlus India Fined Rs 5,000 For Not Providing User Manual To Bengaluru Customer

OnePlus India was fined Rs 5,000 by a consumer court for failing to provide a user manual to a Bengaluru customer who purchased a OnePlus Nord CE 3 smartphone last year for Rs 24,598.

The customer, identified as SM Ramesh, a resident of Sanjay Nagar in North Bengaluru, faced difficulties locating the phone's warranty information and the company’s address due to the missing user manual. Ramesh approached Bengaluru’s consumer redressal forum in June this year, six months after buying the smartphone.

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Although OnePlus eventually provided him with a user manual in April, four months after the smartphone purchase, Ramesh decided to approach the consumer disputes redressal commission in June for alleged “deficiency in service.”.

On November 29, the consumer court criticised OnePlus India Technology Pvt. Ltd. for what it described as “sheer negligence and indifference,” as reported by The Times of India. The court directed the company to compensate Ramesh for the inconvenience he experienced.

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