Japan Airlines Cyberattack Causes Flight Delays And Ticket Sales Suspension

In a surprising turn of events, Japan Airlines recently experienced a cyberattack that caused delays in several domestic and international flights and led to the suspension of ticket sales.

In a statement on X (formerly Twitter), the airline reported a system malfunction affecting both its internal and external systems. Apologising for the inconvenience caused to passengers, the airline posted:

“A system malfunction has been occurring in the network equipment that connects the company and its customers since 7:24 am today. This is expected to affect both domestic and international flights. We will notify you in our next announcement as soon as we have confirmed the situation. We apologise for any inconvenience caused.”

【ネットワーク機器不具合に関するお知らせ 10:00現在】
8:56に障害の原因となっている要因を特定し、対処いたしました。現在システムの復旧状況を確認中です。また本日出発する国内線、国際線ともに販売を停止しております。ご迷惑をおかけしておりますことをお詫び申し上げます。

— JAL 運航情報【公式】 (@JAL_flight_info) December 26, 2024

This incident has left many wondering, will flights continue to be impacted by the cyberattack?

The answer is no. The issue was identified later in the day, and Japan Airlines took swift action. The airline temporarily shut down a malfunctioning router, which had caused the system failure, and suspended ticket sales for both domestic and international flights.

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“We identified the cause of the problem at 8:56 and took action. We are currently checking the system recovery status. In addition, sales have been suspended for both domestic and international flights departing today. We apologise for any inconvenience caused," the airline added.