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India’s healthcare sector is going through significant changes as digital technology takes centre stage. Big corporations and emerging startups are pouring money into this space, hoping to make a mark in the booming digital health records market. Tech meeting healthcare is expected to change how medical services are handled and provided across the country.

The move towards electronic health records happens for several reasons. It starts by addressing old problems like a lack of access and slow processes in traditional healthcare. Sharing patient details becomes smoother with digital records, helping reduce repetition and improve how care is managed. Additionally, with more people having smartphones and access to the internet, even those living in remote areas can adopt these digital health tools.

As Deepak Tuli, Co-Founder and COO, Eka Care, put it, “Digital health records are not just a tech innovation—they are becoming the backbone of a new business model in healthcare. At Eka Care, we’ve built solutions that serve both patients and providers, enabling continuity, efficiency, and better outcomes. As the demand for digitisation grows, the ability to offer real-world value to doctors, hospitals, and the ecosystem at large is where sustainable business growth lies.”

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Key drivers of the digital health records boom

Several factors are propelling the adoption of digital health records in India:

Government Support: Initiatives such as the Ayushman Bharat Digital Mission (ABDM) have created a strong foundation for digital health, mandating unique health IDs and interoperable systems that ensure secure and efficient record management.

Operational Efficiency: Hospitals and clinics are switching to digital systems to cut down on paperwork, reduce mistakes, and boost clinical decision-making. A unified platform allows for quick data sharing and smooth care continuity.

Patient Empowerment: Digital health records make it possible to access lab reports online, book appointments, and manage health journeys. This openness and ease of use are boosting patient involvement and happiness.

Opportunities for tech companies and startups

The digital health revolution offers an array of opportunities for startups and tech companies, including access to compatible electronic medical records (EMR) systems. A key part of achieving the above is to develop EMR systems that all hospitals, clinics, and private practitioners will be able to adopt and use. Another is the emergence of patient engagement systems that enable people to take control of their health through features such as access to their medical records, appointment scheduling, and personalised health insights. By harnessing artificial intelligence (AI) to create diagnostic aids, healthcare providers can make better and faster decisions. Expanding the delivery of healthcare services through virtual connections between patients and providers is a strong opportunity as well.

Commenting on how AI transforms documentation processes, Vikalp Sahni, Founder and CEO, Eka Care, said, “At Eka Care, we believe that the future of healthcare hinges on intelligent medical data. By combining AI with structured electronic health records, we are transforming how doctors interact with patient data, making it faster, contextual, and clinically actionable. India’s vast and complex health landscape needs AI solutions built for local needs, and we’re proud to be at the forefront of this healthcare intelligence revolution.”

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Challenges and considerations

India’s digital health ecosystem has enormous potential, but there are some serious issues that we need to work through before this potential can be fully unlocked. First and foremost, guaranteeing the security of sensitive patient data is essential. We need to ensure security that is underpinned by a rigorous commitment to data privacy laws and safeguards. This will help create trust in digital health and avoid the financial and health impacts related to data breaches. Integration across digital health platforms must occur seamlessly, so that data is not siloed away, reducing its benefit as a digital health resource amongst patients and healthcare providers, and impacting the overall aim of digital health. Both healthcare providers and patients must be sufficiently digitally literate to use these new technologies, and training measures must address existing skills gaps if adoption is to be successful. Provisions for a regulatory framework that supports digital health products whilst ensuring safety, quality, and accountability are also essential. Addressing these challenges will be vital to building a strong digital health ecosystem in India that improves health outcomes and supports growth across the sector.

The digital health revolution in India is poised to transform the healthcare landscape for the better by making it more accessible, efficient, and of higher quality.

Disclaimer:  This story has been written with inputs from Deepak Tuli, Co-Founder and COO, Eka Care, and Vikalp Sahni, Founder and CEO, Eka Care. All the views, suggestions and opinions shared above belong to them only.