- By Deeksha Gour
- Sat, 06 Dec 2025 07:09 PM (IST)
- Source:JND
IndiGo Flight Crisis: India’s major airports continued to face severe disruption on Friday as IndiGo struggled through its fifth straight day of large-scale cancellations and delays. The airline, which handles the highest passenger share in the country, is experiencing one of its worst operational breakdowns, leaving thousands of flyers stranded across major hubs including Delhi, Mumbai, Bengaluru, Chennai and Hyderabad.
IndiGo’s difficulties have been linked to a shortage of crew following the rollout of new Flight Duty Time Limitation (FDTL) rules. The situation has been worsened by winter fog, technical issues and increased passenger traffic, leading to hundreds of flights being grounded each day and fares rising sharply.
Bengaluru Airport Staff Step In To Assist Passengers Amid Chaos
Amid the mounting frustration, a video from Bengaluru Airport has drawn attention for a different reason. The clip shows airport ground staff distributing snacks, tea, coffee and water to passengers waiting for delayed flights. The accompanying note claimed that this assistance came from airport staff, not the airline. The message added that more than 400 flights had been cancelled, leaving travellers without food or support from IndiGo. The text in the video also read, “Hats off to Bengaluru airport staff.”
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Social Media Users Praise Airport Staff
The gesture triggered wide appreciation online. Social media users praised the staff, with many calling their actions an example of Bengaluru’s culture of kindness. Some urged passengers not to blame ground workers for delays, noting that they were doing their best under difficult circumstances. Others pointed out that the airport had already issued alerts when initial reports of IndiGo’s operational issues surfaced.
Comments such as “finally some positivity,” “ground staff are highly dedicated,” and “Bengaluru airport outshone” were widely shared. Many users expressed admiration for the staff’s effort to assist travellers during a challenging period.
In response to the situation, IndiGo posted an apology on X, acknowledging the difficulties faced by passengers and promising to restore normal operations as soon as possible. CEO Pieter Elbers stated that domestic services are expected to stabilise between December 10 and 15.