• Source:JND
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IndiGo Flight Cancellations: IndiGo continued to grapple with a significant operational crisis on Friday, with the airline cancelling over 1,000 flights, which CEO Peter Elbers described as the airline’s ‘most severely impacted day ever’. More than half of the carrier’s scheduled flights were cancelled, leaving thousands of passengers stranded across the country.

Elbers apologised for the inconvenience and warned that while the situation is expected to improve on Saturday, some disruptions will continue, with cancellations expected to drop to below 1,000.

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IndiGo CEO further stated that the situation will gradually return to normal over the coming days following the massive flight cancellations this week. “Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations,” Elbers said.

IndiGo's operational crisis stems from new regulations that increased pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. The airline attributed the widespread flight cancellations to “misjudgment and planning gaps” in managing its schedule under the new rules.

IndiGo Outlines Plan To Minimise Flight Disruptions

IndiGo CEO Peter Elbers outlined three key measures the airline will implement to manage the ongoing crisis and prevent further disruptions.

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- “Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent,” he said.

- “Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent,” Elbers said.

- “Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow,” he added.

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