- By Aditya Jha
- Sat, 06 Dec 2025 04:06 PM (IST)
- Source:JND
IndiGo Crisis: Amid an ongoing protest from the passengers, the civil aviation ministry has directed IndiGo to complete the ticket refund process for the cancelled flights by Sunday evening. It also asked the airlines to deliver the baggage separated from the passengers to their address in the next two days. The ministry, in its statement, emphasised that the airline will face immediate regulatory action if the refund process gets delayed. The instructions from the authority came after over 500 IndiGo flights at the key cities got cancelled on Saturday. The crisis has been ongoing for the past four days, leading to an outrage from the passengers.
The airline, in its response, has assured that all the refunds will be made between December 5 and 15, adding that it will also offer waiver on the cancellation requests. In its statement, the ministry also clarified that the passengers will not pay any rescheduling charges if their plans get affected due to the disruptions. "Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," the ministry stated. Apart from this, the airlines have also been asked to maintain clear communication with the passengers to ensure transparency.
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"Airlines have been told to maintain clear communication with passengers regarding tracking and delivery timelines, and to provide compensation where required under existing passenger rights regulations," the statement read. The ministry has assured that several steps are being taken by the authorities to minimise the inconveniences. It has directed IndiGo to launch a 24x7 helpline number to normalise the situation and provide immediate relief to passengers.
Apart from this, the airline has also been asked to establish a dedicated Passenger Support and Refund Cell to assist the passengers. It stated that special arrangements are being made for senior citizens, specially abled passengers, students, and passengers with medical emergencies. The ministry further assured that the government is closely monitoring the situation and has made it clear that any compromise on passenger rights is unacceptable.