IndiGo Flight Cancellations: How To Get Refund On Cancelled Ticket? Know Policy And Payout Details Here

IndiGo Refund Policy: IndiGo’s flight operations have been disrupted for the third straight day, leading to widespread cancellations and delays that have impacted thousands of passengers nationwide. On Thursday alone, more than 200 flights were cancelled across major airports, following at least 150 cancellations on Wednesday. The disruptions stem from crew shortages and changes in roster rules, which have made it difficult for the airline to allocate sufficient crew under the updated duty and rest requirements for pilots.

The airline has said it is taking “systematic efforts” to restore normal operations within 48 hours. IndiGo is also issuing refunds to passengers affected by cancellations.

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Here are the updated cancellation rules that determine the refund amount passengers are eligible to receive when a flight is cancelled:

Steps To Get A Refund After Cancellation Of Flight Tickets?

1. Passengers on cancelled IndiGo flights can claim a full refund.

2. They may also opt for an alternative flight at their convenience.

3. A credit shell option is available for future travel.

4. For assistance, passengers should share their PNR or transaction ID with the airline.

Steps To Cancel Flight Tickets 

1. To get a refund for an IndiGo flight cancellation, go to the IndiGo website, choose the cancellation option, and follow the steps shown.

2. Enter your PNR or booking reference along with your email ID or last name.

3. Click on ‘Cancel Booking’ to continue.

4. Choose your preferred refund method and confirm the cancellation.

5. Review the details, select ‘Proceed’, and your booking will be cancelled.

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What are the rules regarding cancellation?

If a passenger cancels a ticket 0-3 days before departure, a cancellation fee of Rs 3,500 or the base fare plus fuel surcharge (whichever is lower) is deducted, and the balance is refunded. If the airline cancels the flight, passengers receive a full refund along with the option to take an alternate flight. For cancellations made 3 to 24 hours before departure, a fee of Rs 4,999 is deducted.