- By Priyanka Koul
- Sat, 20 Dec 2025 07:02 PM (IST)
- Source:JND
IndiGo Rs 10,000 Voucher: Indian airline IndiGo will begin compensating passengers affected by widespread flight cancellations earlier this month, starting next week.
IndiGo had previously announced a compensation scheme for passengers severely impacted by flight delays and cancellations on December 3, 4, and 5, 2025. Affected travellers could be eligible for a Rs 10,000 travel voucher. This voucher is being provided in addition to the standard refund for cancellations, in line with the guidelines set by the Directorate General of Civil Aviation (DGCA).
The airline is set to start issuing travel vouchers worth Rs 10,000 from December 26 to passengers who were severely affected and stranded at airports for extended periods on December 3, 4, and 5, according to various reports.
These vouchers are in addition to the compensation of Rs 5,000 to Rs 10,000, as required under government regulations. The decision was made during a high-level review meeting chaired by Aviation Secretary Samir Sinha. The government has instructed IndiGo to ensure that payments reach all eligible passengers without further delays.
It was decided that payments should begin within a week for passengers who booked directly through IndiGo’s website, as their data is already with the airline.
IndiGo was also directed to gather passenger details from travel agents and online travel agencies to ensure direct payments to affected customers.
The Directorate General of Civil Aviation has been assigned to oversee the successful distribution of compensation, and the Ministry of Civil Aviation will monitor the process via its Air Seva grievance portal.
While IndiGo has started issuing refunds for cancelled flights, many passengers who booked through Online Travel Agencies (OTAs) have yet to receive compensation, indicating coordination issues between airlines and booking platforms, the reports suggest.
MakeMyTrip has already processed refunds totalling nearly Rs 10 crore, based on directions from the DGCA, even before receiving payments from IndiGo, the report added.
IndiGo Flight Cancellations: Who Is Eligible for Rs 10,000 Voucher?
IndiGo has outlined the eligibility criteria for the Rs 10,000 travel voucher:
- The voucher is available to passengers whose flights were scheduled on December 3, 4, or 5, 2025.
- If you were stuck at the airport for several hours due to delays or cancellations.
-If you faced significant inconvenience or disruption due to the delays.
IndiGo Flight Cancellation: How to Claim Rs 10,000 Voucher?
IndiGo has assured affected passengers that the voucher will be provided automatically. However, if you haven't received it yet, follow these steps to check your eligibility and claim the voucher:
Step 1: Check Your Registered Email and SMS
The voucher is expected to be sent to the email address and phone number associated with your booking. Be sure to check both your inbox and spam folder for any communication from IndiGo.
Step 2: Visit IndiGo’s Website
Go to the IndiGo website and navigate to the Manage Booking section. Enter your PNR number and flight details to check if the voucher has been issued.
Step 3: Contact Customer Support if You Haven’t Received It
If the voucher is not visible or you haven't received any email/SMS communication, reach out to IndiGo’s customer service. You can email them at:
- customer.experience@goindigo.in
- customer.relations@goindigo.in
IndiGo has confirmed that the Rs 10,000 voucher can be used for any future flight with the airline, and the voucher will remain valid for 12 months from the date of issuance.
IndiGo Rs 10,000 Voucher: How Long Is Voucher's Validity?
The Rs 10,000 voucher issued by IndiGo will be valid for 12 months from the date of issuance, and it can be used for booking any future IndiGo flight. The voucher is provided in addition to the standard refund you may be eligible for under DGCA rules for Cancelled flights.
IndiGo Flight Cancellation: How to Get A Refund if Your IndiGo Flight Was Canceled?
If your IndiGo flight was canceled, you are entitled to either a full refund or the option to rebook on a different flight, depending on your preference. Here's how you can process your refund:
Step 1: Check Your Flight Status
Visit IndiGo's official website or app and select Manage Booking. Enter your PNR number and last name to check if your flight is marked as canceled.
Step 2: Choose Between Refund or Rebooking
Once the flight is confirmed as canceled, you’ll be given two options:
- Full Refund: If you prefer a refund, you can opt for this option.
- Rebooking: Alternatively, you can choose to rebook your flight on the next available flight at no extra cost.
Step 3: Apply for Refund
To apply for a refund, go to the Refund section on IndiGo’s website. Select Cancellation/Refund for Cancelled Flight, and then enter your PNR, email, and passenger details. Submit your application for a refund.
Tip: Refunds are usually processed within 7–10 days, but if you haven’t received your refund within that period, you can reach out to IndiGo’s customer service at: