- Bengaluru cafe described customer as "Little Fat Black Shirt" on bill.
- Incident sparked body-shaming accusations and social media backlash.
- Cafe issued apology, took action, and invited formal complaint.
A Bengaluru cafe has come under fire after a customer found an unusual and offensive description printed on his bill instead of his name. The receipt from Subko The Craftery reportedly identified him as “Little Fat Black Shirt”, prompting accusations of body-shaming and sparking a social media backlash.
The customer shared a picture of the bill online and questioned why the cafe chose to identify him using his physical appearance and clothing instead of his name, table number or order details.
He said the description was particularly upsetting because it appeared to have been deliberately entered into the system. The post quickly drew criticism from social media users, who called the wording inappropriate and disrespectful.
Cafe Issues Apology
Following the backlash, Subko issued a public apology on social media and said disciplinary action had been taken against the employees involved. The cafe also said it was reviewing its internal processes to prevent a similar incident in the future.
"Some things you fix quietly. Others you fix out loud, because staying quiet is how the culture that allowed it survives," the cafe stated in its social media post. "To the guest who experienced this: we're sorry. Not for how it looked. For what it was."
Recommended For You
The management also asked the customer to submit a formal complaint through a grievance form handled by its Internal Complaints Commission (ICC).
"Our Internal Complaints Commission (ICC), the body dedicated to grievance redressal, wants to hear from you. There is a form link in our bio. Write to us with your feedback. We're listening," it added.
Apology Draws Mixed Reactions Online
While several users welcomed the cafe's public acknowledgement of the incident, others questioned whether firing employees was enough to address the underlying issue.
"Okay, I love the acceptance of it out loud, but honestly, I have always wondered how firing and dismissal are ever going to help? These days come across so many situations where an employee is fired for their views. I just always wonder if we could do something that could actually make them understand how it is wrong," one user wrote in the comments.
Another user defended the staff's possible intention while suggesting a simpler solution, "You shouldn't have a protocol of writing names; just put table numbers, and the problem goes away. Plus the staff might just be describing the person; probably they didn't take their name or forgot; the world is too sensitive these days. Kudos for trying to rectify it tho."