• Source:JND
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Union minister Rajeev Chandrasekhar on Friday expressed disappointment while recalling his journey on a Vistara Airlines flight from London to Delhi. Sharing a picture on his official social media platform X (formerly Twitter), Chandrasekhar expressed sadness over the service and state of the cabin on board the Vistara aircraft.

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“So decided to fly@airvistarafrom London to Delhi last nite.Nice new clean 787 aircraft and very smooth flight - but saddened by service & state of cabin -food & litter not the best way to welcome visitors to India or compete with other global carriers,” the Union Minister wrote.

With the Union Minister calling out the airline publically, a plethora of reactions have flared up on social media with travellers giving an account of the unpleasant experience they had while travelling by air.  

“Sir, last week my sis came from USA on Air India, the situation was similar. And also she was not even given a pair of Headphones for this long flight like many others on that same flight. And the Attendants would not even come to their seat even after pressing the help button,” one user wrote.

"I had the same experience in @airvistara and also @GoFirstairways," another said.

However, the airline responded to the Union Minister’s grievance stating that the matter was brought to the attention of the department concerned.

“We want to express our regret for the inconvenience you experienced, as this does not align with the experience we aim to provide our customers. At Vistara, we take pride in offering a superior experience to our customers at every touchpoint. We understand that on this occasion, we did not adhere to our standard cleaning procedures. We appreciate your understanding, and we view this as an isolated incident,” Vistara wrote.

“Rest assured, we have brought this concern to the attention of the relevant department for a thorough review and to make the necessary improvements. Your feedback is valuable to us, and we are committed to delivering a better experience in the future,” it added.

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Chandrasekhar was in the United Kingdom to attend a summit on AI safety.