• Source:JND
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Check-in systems of Air India and other airlines faced glitches due to a third party system disruption at various airports, resulting in flight delays on Tuesday evening. The problem persisted for at least 45 minutes before getting addressed, one of the sources said.

In an announcement about the disruption, Air India posted on X, "A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India."

"While the system is being progressively restored, some of our flights may continue to experience delays until the situation fully normalises," the airline added.

Air India also advised passengers to check their flight status before heading to the airport and to "allow additional time" for their journeys.

At 10:49 pm, the airline posted again, saying: "The third-party system has been fully restored, and check-in at all airports is functioning normally. All our flights are operating as per schedule."

IndiGo also reported delays, though these were attributed to operational issues rather than the third-party system failure.

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 Although IndiGo did not make a public post on X like Air India, responses to customer queries about delayed flights consistently pointed to "operational issues" as the cause.

One response from the airline stated, "Hi, we understand that delays can be concerning and bothersome. Your flight is delayed due to operational reasons. We want to assure you that it is always our endeavour to get our customers to their destinations on time. We sincerely regret the inconvenience caused and wish to serve you better in the future."

According to NDTV, citing sources, reported that the slowdown was related to the Amadeus software.

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This software, used by airlines for booking, reservations, inventory management, and departure control systems, is widely recognised for its Global Distribution System (GDS) and IT solutions, which help businesses streamline operations and improve the customer experience.

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