• Source:JND
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The New Delhi Municipal Council (NDMC) plans to enhance its current Integrated Command and Control Centre (ICCC) at Palika Kendra, using an advanced model inspired by Surat. This upgrade aims to improve traffic management, citizen engagement and the delivery of civic services, according to officials. 

NDMC Vice-Chairperson Kuljeet Chahal stated that the Surat command centre features advanced infrastructure, enabling the municipality to achieve sustainable and smart urban planning. It emphasises the adoption of the 3R principles—Reduce, Reuse, Recycle — particularly in wastewater management.

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“The Surat centre was operationalised in 2016 under the Smart City Mission to strengthen interdepartmental coordination and improve the delivery of civic services. This state-of-the-art facility integrates data from over 30 municipal services—including BRT system, traffic management, emergency response, CCTV surveillance, streetlight monitoring, and grievance redressal—onto a single, unified platform,” the official said.

Given that New Delhi is at the heart of the national capital and sees a high volume of daily visitors, an advanced command centre will be essential for effective disaster management, particularly during emergencies like strong winds, rainfall, and waterlogging, they further added. 

A proposal will soon be submitted to integrate the successful features of Surat’s ICCC into the NDMC system, aiming to enhance preparedness and resilience. 

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“We will also explore the possibility of linking other key agencies, such as the traffic police and disaster response teams, with the ICCC, to create a fully integrated and responsive municipal ecosystem that provides world-class services to both citizens and visitors,” said Chahal.

The NDMC’s command centre, established in 2020-21, currently offers features such as live camera feeds, data collection from air quality sensors at 55 locations, GPS-based vehicle monitoring, control of street lights, and oversight of sanitation services.