Passengers aboard Air India Express flight number IX-1230 at Indira Gandhi International Airport had to go through a very bitter experience when the air-conditioning system of the plane stopped working due to a technical fault.
The passengers on the Delhi-Pune flight were trapped inside the plane for a long time in the humid and stifling heat. The flight was scheduled to depart at 4:40 am on Tuesday. Passengers were boarded at 4:20 am, but due to a technical problem, the flight could only take off after 7:45 am.
According to passengers, the AC inside the plane was constantly turning on and off during this time, making the cabin feel like a heat chamber. A user named Parag, who was on board the flight, expressed his anger by posting that after spending an hour in a stuffy cabin without AC, it was announced that the plane was returning to the bay.
Passengers Face Difficulty In Breathing
No clear information was being provided. A passenger named Saurabh said it was difficult to breathe inside the plane and that the airline was not providing any accurate updates.
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Air India Express Issues Statement
Meanwhile, as the matter escalated, Air India Express issued a statement expressing regret. The airline stated that the technical fault was discovered after boarding. The engineering team fixed it and provided alternate (ground-based) AC for passengers. However, passengers said this was inadequate and the airline should be held accountable for this gross negligence.