A new vertical system will come into effect for 2.55 lakh electricity consumers under Zone-I from November 1. The Ghaziabad Electricity Corporation has completed all preparations to launch the system, aimed at improving consumer convenience and ensuring greater transparency in service delivery.
Under the new arrangement, responsibilities will be divided among officers, ending the existing system where the Executive Engineer (Distribution) handled all functions, from providing connections and installing meters to billing and revenue collection. Officials said the previous system often led to delays and caused inconvenience to consumers.
From next month, one officer will handle electricity connections, meter installations, bill corrections, and bill collection. A second officer will be responsible for smart meter installations and resolving complaints registered on the helpline number 1912. A third officer will focus on maintaining an uninterrupted power supply, addressing faults in 33 kV and 11 kV lines, replacing burnt transformers, and attending to complaints at substations.
According to officials, the vertical system will bring accountability and speed up grievance redressal. Consumers will no longer need to visit multiple offices for the same issue.
Key Benefits for Consumers
-Help desks will be set up for consumer support.
-Electricity connections and bill-related issues will be resolved more easily.
-Tasks such as meter changes and checks will be completed within a fixed timeframe.
-100 per cent resolution of complaints registered on 1912 will be ensured.
-Action will be taken against officials if consumer requests remain pending.
Superintending Engineer Anil Kumar Singh said the vertical system will provide improved facilities and faster service delivery, with clear responsibility defined for each officer.