Even though old colonial-era laws have been abolished, the British-era structure of police stations has largely persisted, most notably in the form of high office counters. Traditionally, Munshis (clerks) and head clerks sit behind counters four to four-and-a-half feet high, leaving complainants standing without a place to sit. This setup often created a sense of hierarchy and disrespect for visitors.
In a move towards smart and community policing, Ghaziabad police are now dismantling these high counters. They will be replaced with two-and-a-half-foot-high desks, allowing complainants and clerks to sit face-to-face while interacting.
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The new arrangement will also enable visitors to observe the work being carried out by the Munshi, fostering transparency and a more citizen-friendly environment.
Officials said this change marks a significant step in modernising police stations and moving away from outdated colonial-era practices that have persisted for decades.