- By Alex David
- Tue, 11 Nov 2025 01:19 AM (IST)
- Source:JND
Samsung India has expanded its Samsung Care+ service to provide customer support and warranty services for all smartphones, in addition to televisions and home appliances. With this decision, consumers can also choose to get extended warranties on a variety of product categories, such as refrigerators, washing machines, air conditioners, microwave ovens and smart TVs.
The company claims this expansion is being done to offer customers a factor of convenience where they can now have access to options from affordable yet flexible protection plans and Samsung’s wide network of certified engineers and service centres all over the country.
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Samsung Care+ Extended Warranty: What’s New
Samsung Care+ is now available for nearly all major home appliances, offering one to four years of additional coverage after the standard manufacturer warranty period ends.
According to Samsung, plans will start at just ₹2 per day, making them accessible to a wide range of users. Customers can select coverage based on their product type, usage, and duration of ownership.
The plans include benefits such as:
- Extended protection beyond standard warranty
- Access to 13,000+ certified Samsung engineers
- Genuine Samsung spare parts and 2,500+ service centres nationwide
- Multi-lingual support across nine Indian languages
- App-based service tracking and reminders for scheduled maintenance
New Coverage Additions: Software and Screen Malfunction Support
A notable feature of this expansion is the inclusion of coverage for software-related issues and screen malfunctions—a first in the Indian appliance industry, according to Samsung.
While physical damage to screens is not included, users will be covered for malfunctions or performance failures that occur due to technical faults. This level of coverage goes beyond traditional appliance warranties, which typically only address hardware defects.
Samsung says these plans will provide a “worry-free ownership experience” for customers, ensuring their appliances remain in optimal condition with prompt and professional service.
Samsung’s Service Infrastructure
The Care+ expansion is backed by one of the largest service networks in India. Samsung India has:
- Over 13,000 certified service engineers
- More than 2,500 authorised service centres across the country
- Multi-lingual customer support available in nine regional languages
Users will be able to check their coverage eligibility, customise product registration and access benefits such as monthly care advice and service appointment recommendations via Samsung’s official website or the Samsung Members app.
Official Statement from Samsung India
Speaking on the expansion, Ghufran Alam, Vice President, Digital Appliances, Samsung India, said:
“We are committed to enhancing the customer experience, elevating home appliance ownership with unique benefits such as software updates and screen malfunction coverage, while expanding the availability of Samsung Care+ extended warranty plans across all channels.”
He added that the company’s goal is to deliver peace of mind and reliable after-sales support for both new and existing Samsung users.
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About Samsung Care+
Originally launched in 2019 as an exclusive protection plan for Galaxy smartphones and tablets, Samsung Care+ replaced the brand’s earlier Mobile Care and Protection Plus programs. Over time, it has evolved into a comprehensive extended warranty and accidental damage protection service, covering both mobile devices and consumer electronics.
One of Samsung’s most-requested services, Care+ is now going to be launched across the larger portfolio of home appliances — with the latest expansion offering premium after-sales protection to serve as a one-stop service for almost all product categories within the brand in India.
Final Thoughts
The growth of Samsung Care+ is a major part of the company’s commitment to build greater trust and loyalty with its customers over time. With competitive pricing, more comprehensive coverage and a network of certified technicians across the country, Samsung wants to make owning its appliances easier and de-risk that ownership.
By introducing software and screen malfunction coverage, Samsung is setting a new standard in India’s home appliance warranty segment — blending traditional service assurance with next-generation product support.
