Mumbai Woman Uses 'Fake' AI-Generated Cake Photo To Claim Rs 1,820 Refund, Bakery Calls Out Fraud

Fraudulent refund claims are becoming a growing headache for food delivery businesses, and a recent case from Mumbai has once again highlighted the problem. A customer tried to get a refund of Rs 1,820 for a cake ordered via Zomato, but the twist? She shared an AI-generated image as proof of the damaged cake. The bakery, Dessert Therapy, which has multiple outlets across Mumbai, didn’t stay quiet. They called out the customer publicly on Instagram, expressing their frustration over such fake claims.

"As a brand, we encounter multiple false customer claims and complaints on Swiggy & Zomato. No doctored claims surprise or shock us anymore. The lengths to which customers go is, at times, frustrating, and even ridiculously funny," they wrote.

The customer, Aditi Singh, claimed the Almond Praline Strawberries Dark Chocolate Cake she received was damaged, alleging it had fallen on one side. But the image she shared has no resemblance to the actual cake. Dessert Therapy pointed out glaring mistakes in the AI-generated picture: the cream looked unrealistic, and the cake topper read 'Aappy Birthda' instead of 'Happy Birthday.' As Dessert Therapy noted, "As a hospitality brand, we get called out for the smallest of errors, yet there is no platform to call out customers for fraudulent claims."

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The post quickly drew attention on social media, with many users praising Dessert Therapy and calling for stricter verification measures on e-commerce platforms. Several suggested that recording unboxing videos should become standard to prevent such fraudulent claims.

"I think there should be a pan-India ban list, which would ban such customers from any e-commerce platform. Of course, they would find a loophole and register from a different number. But, it would at least remove some scamsters," a user wrote. "Ask every customer to make an unpacking video and keep that as a standard practice for any issues. If no video is taken while opening, no complaints should be entertained," a second user wrote.

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"It’s not limited to food items. My daughter has a small brand of doodled umbrellas and sells on all platforms. The amount of returns we get is not even a joke. Used, broken, damaged, ruined, and a new design is ordered every 15 days, and the previous one is returned after use. We have received garbage, a used dog belt, a Pepsi bottle, plastic baseball in our boxes in return. With parcels coming back crossing return date limits, and with crow shit and mud on our packaging. Online return policy favours only customers, and sellers are completely ignored. Only sellers suffer in online trading," a third user shared her story.