• By Ridhi Suri
  • Fri, 11 Oct 2024 09:18 AM (IST)
  • Source:JND

Shruti Haasan recently expressed her frustration with IndiGo on social media after experiencing a four-hour flight delay without any communication from the airline. She highlighted the chaos at the airport, where she and other passengers were left stranded and uninformed. The actress urged the airline to improve its communication and customer service, emphasising the need for better information and clarity for travelers.

Taking to her Twitter, Shruti slammed IndiGo and wrote, "Hey I’m not one to normally complain but @IndiGo6E you guys really outdid yourself with the chaos today, we’ve been stranded in the airport with no information for the past four hours – maybe figure a better way for your passengers, please? Information, courtesy and clarity."

Soon, Shruti's tweet gained traction on social media, with many users joining her in criticising the airline's customer service. In response, IndiGo addressed her concerns, explaining that the delay was due to weather conditions in Mumbai. They expressed their regret for the inconvenience caused and acknowledged the frustration of extended wait times, attributing the issue to the impact on the arrival of the operating aircraft. "Ms Haasan, we sincerely regret the inconvenience caused by the flight delay. We fully understand how inconvenient extended wait times can be. The delay is due to weather conditions in Mumbai, which is affecting the arrival of the operating aircraft."

"We hope you understand that these factors are beyond our control, and we assure you that our airport team is doing their utmost to assist customers and ensure their comfort. ~Team IndiGo," the airline added.

Shruti Haasan work front

On the professional front, Shruti Haasan was last seen in Salaar: Part 1 – Ceasefire, where she starred alongside Prabhas, Prithviraj Sukumaran, and Jagapathi Babu. She is currently working on Dacoit: A Love Story and Lokesh Kanagaraj’s Coolie, in which she will share the screen with Rajinikanth. Additionally, she is set to appear in Salaar: Part 2 – Shouryaanga Parvam.

 
 
 
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