• Source:JND

IndiGo Flight News: Following widespread disruption caused by recent IndiGo flight delays and cancellations, the Ministry of Civil Aviation has moved to tighten passenger problems handling. The ministry has set up an integrated control room in Delhi to respond quickly to complaints related to airline operations and airport services.

Real-time Action Centre

The News 18 Hindi report cited Officials as stating that the new control room is designed as a live monitoring hub rather than a routine reporting system. It is staffed by officers from different wings of the aviation ministry, along with representatives from air services and all major domestic airlines. The aim is to ensure that passenger complaints are addressed without delay.

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Multiple Complaint Channels Tracked

One key feature of the system is that complaints are being monitored across platforms. Issues raised through the Air Seva platform, social media, emails, phone calls and news reports are all tracked in one place. Problems linked to delays, cancellations, ground handling or lack of basic facilities are now directly flagged to the ministry for action.

Round-the-clock Monitoring

P K Thakur, Deputy Director General at the ministry, said the control room will operate 24x7. He explained that the IndiGo incident highlighted the need for constant monitoring. “This is not a temporary setup. All stakeholders are present, and the system will continue permanently,” he said.

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The move follows an operational crisis involving IndiGo Airlines, which led to large-scale flight delays and cancellations. Thousands of passengers were affected, facing long queues and extended waiting times at airports. Complaints flooded social media and news platforms, drawing national attention.

Government Action And Airline Response

After reviewing the situation, the government ordered IndiGo to temporarily cut flights by 10 per cent. The airline apologised to passengers and said operations would stabilise by mid-December. The ministry said the new control room will help prevent such situations and ensure quicker relief for travellers in future.


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