• Source:JND
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Private airline Tata Air India announced changes to its travel policy on Monday. It stated that all employees, including CEO Campbell Wilson, would travel in economy class when traveling domestically for work, instead of the business class that are currently reserved for its staff in duty (SOD).

“The change in policy will be effective April 1 for top management (vice president and above) and from June 1 for all the other staff,” an official said.

“With this, we want to ensure that our premium seats, both Business and Premium Economy – for which we are seeing huge demand – are available for booking to our customers first, demonstrating a culture of customer centricity in the new Air India”, Air India spokesperson confirmed.

According to an airline executive with knowledge of the situation, demand for premium seats has grown since Tata acquired the airline in January 2022.

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"It (the demand) for premium seats has grown to more than double now,” he added.

On Monday, the airline emailed its staff to notify them of the policy change.

“The email says that all staff on duty or any employee travelling for work, including the top management will have a confirmed economy seat rather than the current confirmed business class seat,” the airline official said.

“It also specifies that the staff on duty can be upgraded to business or premium economy in case a seat in either of the two sections is confirmed to be vacant for the flight,” another official said.

It is true that information on the number of unoccupied seats on a flight is usually obtained fifty minutes prior to the flight's departure time.

Following the merger, all 53 of Air India's Vistara A320 family aircraft now have premium economy seats available to passengers. Additionally, 14 new A320Neo aircraft in three class layouts were introduced by the airline.