• Source:JND
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Air India CEO Campbell Wilson on Friday said that the airline has improved its training, strengthened standard operating procedures (SOPs) and has been focused on improving reporting about safety and other matters. Wilson acknowledged the period of intense scrutiny following an accident, adding that the commentary must be taken constructively with grace and an open mind.

On June 12, Air India Flight 171 crashed into a hostel building at Ahmedabad's BJ Medical College, killing all but one of the 242 on board and claiming 19 lives on the ground. The airline, which has come under intense scrutiny following the accident, has taken certain measures, including temporary curtailment of flights and completion of inspection of its Boeing 787 and 737 fleets.

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In recent years, Wilson said the airline has improved training and promulgated Standard Operating Procedures (SOPs) to give direction and clarity, strengthened standards, instilled processes to drive compliance and consistency, and introduced performance management practices to rise higher.

"We have focussed on improving reporting, whether it be of safety or other matters, by making it easier to do, more encouraged, more protected and put to more use, and we have adopted philosophies such as those from Baines-Simmons to take opportunities for organisational learning and improvement before jumping to blame or punishment," CEO said in a message to Air India staff, as quoted by news agency PTI.

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"We have invested significantly in the adoption of digital systems to replace paper-based ones, so that we have more complete, accurate, accessible and usable data that does not reside in silos," Wilson said.

According to Wilson, sometimes the extra attention means that normal issues get misinterpreted or sensationalised, but sometimes the scrutiny highlights genuine areas for improvement.

"We must take all commentary constructively with grace and an open mind and, where there is an opportunity to act, must do so," he noted.

(With PTI Inputs)