• Source:JND
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IndiGo Flight Crisis: IndiGo, India's largest airline, Directorate General of Civil Aviation (DGCA) and the Ministry of Civil Aviation intensified their efforts to normalise the chaotic situation at several airports in the top cities, including Mumbai, Bengaluru, Hyderabad and Delhi on Saturday. Several videos from the airport emerged on social media in which air passengers are seen desperate and angry over the inconvenience they are facing.  

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Here Are The Key Developments Of The IndiGo Crisis

- Aviation regulator DGCA issued a show cause notice to IndiGo CEO Pieter Elbers on massive flight disruptions, said the sources.

- Prime Minister Narendra Modi stepped in to find the solution of the ongoing cricis and instructed the Civil Aviation Ministry to take a firm approach in handling the matter. Aviation Minister Ram Mohan Naidu and senior ministry officials briefed PM Modi on the development

- IndiGo announced that it has restored 95% of its network connectivity, operating more than 1,000 flights on Saturday. The troubled airline thanked customers and partners for their support and expressed its commitment to rebuild trust as the operation disruption entered its fifth day. The airline said cancellations have dropped below 850 flights compared to previous days and urged travellers to check the latest flight status online and seek refunds if needed.

- Indigo issued a statement in which it said, "IndiGo is working determinedly to bring its operations back on track across the network. Our teams are focused on stabilising schedules, reducing delays, and supporting customers through this period. Today the number of cancellations has dropped below 850 flights, much lower compared to yesterday. We're continuing to work towards reducing this number progressively over the next few days."

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- "We are addressing all customer refunds on priority. We are also working closely with all airports and partners to ensure timely updates are provided to customers at terminals, on our website, and via direct notifications, it said.

- According to airport data accessed today, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations, including 26 arrivals and 43 departures. At Delhi Airport, operated by GMR, 86 IndiGo flights were cancelled for the day, comprising 37 departures and 49 arrivals. Ahmedabad Airport also reported disruptions, with 35 departures and 24 arrivals listed under planned cancellations.

- Domestic carrier IndiGo cancelled over 800 flights on Saturday. The airline's on time performance from six metro airports plunged to 3.7 per cent on Friday, as per the civil aviation ministry website.

- The government said regulatory action will be initiated against the airline in case of any non-compliance.

- The government capped airfare on Saturday. Under the limits, for a flight flying up to 500 kilometres, the fares are capped at Rs 7,500 and for 500-1,000 kilometres, the ticket price cap is Rs 12,000. For flights operating 1,000-1,500 kilometres, the fares are limited at Rs 15,000 and for above, 1,500 kilometres, the cap is Rs 18,000.

- With IndiGo flight disruptions impacting thousands of passengers, the civil aviation ministry on Saturday directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, and ensure baggage separated from the travellers are delivered in the next two days.

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- The airline said its teams are focused on stabilising schedules, reducing delays, and supporting customers through this period.
IndiGo, in a statement, also said it is addressing all customer refund issues on "priority".

- The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the civil aviation ministry said in a statement. "Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

(With agencies inputs)

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