IndiGo denied a survey report on Wednesday, that ranked it among the worst airlines in terms of punctuality and other criteria, citing it has always 'scored high' on punctuality. AirHelp, an EU claim processing company, conducted the study. It evaluated the largest and most well-known airlines in the world based on their punctuality, level of service, and handling of compensation claims.

IndiGo said in a statement that the survey's data "casts a doubt on its credibility" since it fails to provide the sample size from India and does not account for the methodology or remuneration rules followed by the global aviation industry.

The airline claims to have the lowest customer complaint ratio for an airline of its size and scope of operations, and it has continuously received top marks for punctuality.

“As India’s most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous and hassle-free travel experience for its customers," it added.

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According to AirHelp survey results posted on its website, IndiGo is placed 103rd out of 109 airlines with a total score of 4.80.

IndiGo Expands Horizons

Meanwhile, IndiGo is prepared to start operating new flights on a number of routes from Ahmedabad to Kolkata, Kochi, and other destinations. Flights to Thiruvananthapuram and Guwahati are also included in this. These flights are scheduled to leave from Ahmedabad's Sardar Vallabhbhai Patel International, most likely starting on December 10.

The Ahmedabad Mirror, citing reliable sources, stated that the flights from Ahmedabad to Kochi will run three times every week. Flights between Ahmedabad and Thiruvananthapuram will now operate four times a week. The trip will begin at 4:15 PM at the Ahmedabad airport. By 7:15 PM, the plane will touch down in Thiruvananthapuram, according to Ahmedabad Mirror.