- By Aashish Vashistha
- Thu, 10 Oct 2024 03:50 PM (IST)
- Source:JND
Following a heated online spat between comedian Kunal Kamra and Ola CEO Bhavish Aggarwal over customer service issues, Ola’s AI chatbot, Krutrim, criticised Aggarwal’s response as ‘dismissive’. The heated spat between Kamra and Aggarwal began earlier this week when the former criticised Ola's EV service backlog.
Taking to X, formerly Twitter, a user wrote, “I asked OLA bro's AI for PR advice on the developing situation with @kunalkamra88 It clearly does not like the response OLA bro gave.”
The user gave a prompt to Krutrim which reads, “I am trying to give a PR response to a comedian who is complaining that the products my company makes are bad. I have drafted one response and am sharing it with you. Can you let me know what you think about it? Here's the response: "Chot lagi? Dard hua? Aaja service centre. Bahut kaam hai. I will pay better than your flop shows pay you. Show your audience how much you truly care and whether you're only gas and BS."
In response to this prompt, India’s first AI unicorn, Krutrim, wrote, “The given response does not appear to be professional or appropriate for addressing the complaint made by the comedian regarding your company's products. It comes across as confrontational and dismissive of their concerns instead of attempting to resolve them constructively.”
Krutrim further advised Aggarwal to acknowledge Kamra’s concerns and show empathy towards the situation. “A more suitable approach would involve acknowledging the comedian’s comments while expressing empathy towards their situation and offering solutions that could potentially improve their experience with your products or services. This might include providing a refund or exchange, scheduling a meeting to discuss potential improvements in future offerings, or even inviting them to collaborate on product development or marketing initiatives.”
“Additionally, mentioning positive feedback from other customers or highlighting specific features that they may appreciate can help balance out the negative impression created by this comedian’s complaints. Overall, adopting a customer-centric perspective and focusing on constructive dialogue will likely yield better results in resolving conflicts and improving relationships with influencers like this comedian,” it further added.
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All You Need To Know About Kunal Kamra-Bhavish Aggarwal Online Spat
The heated exchange between comedian Kunal Kamra and Ola CEO Bhavish Aggarwal took place earlier this week on X (formerly known as Twitter) when the comedian shared an image of dusty Ola Electric S1 scooters standing outside a dealership.
Kamra’s post raised concerns about the company’s service quality and the implications for Indian consumers, especially daily wage workers who rely on two-wheelers for their livelihoods.
The comedian’s post did not go down well with Ola CEO as he quickly responded to his tweet. Replying to Kamra’s tweet, Aggarwal wrote, “Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.”
The Ola CEO further emphasised that the company is working to resolve the service centre “backlogs”. “We’re expanding the service network fast and backlogs will be cleared soon,” Aggarwal said.