• By Vivek Raj
  • Fri, 22 Sep 2023 06:21 PM (IST)
  • Source:JND
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Swiggy has been facing numerous allegations that the online food delivery platform is charging extra money by rounding up their total bills to the nearest whole number and adding an additional Rs 3 to the order value. Several social media users have posted on X (formerly Twitter) raising their concerns over the issue.

A user, @kingslyj, reported on social media platform X (formerly Twitter) that he noticed all the Swiggy transactions "were for whole-figure amounts, while other card transactions still had paisa amounts."

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He elaborated further, revealing a screenshot of the order value and additional charges imposed by the platform. "And it's not Swiggy just stealing a few extra paisa per order. Eg. 626.57+35.24+2.00+28.00-52.99+33.09 = 671.91 Instead of adding 9 paisa to round up to the whole rupee, @Swiggy charges Rs.3.09 extra instead. Absolutely no justification for this,” he added.

 

He pointed out that Swiggy was charging Rs 3.09 extra instead of rounding up to the nearest rupee, calling it unjustified. "At Swiggy's scale, even 10 paisa per order would add up crores of rupees per year. And this amount is being tacked on AFTER tax. So how are they accounting for crores of extra income they are literally stealing without providing any service to or even informing customers?"

Swiggy has now issued a clarification regarding these claims, stating that it was a technical bug and that customers were actually charged the correct amount at the time of placing their orders.

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"Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due to a tech bug that our teams have fixed. Now back to ordering your favourite food!" they said.