- By Alex David
- Mon, 13 Oct 2025 01:07 AM (IST)
- Source:JND
His remarks come as businesses and workers grapple over how automation and AI tools will transform the modern workplace. But Kurian’s perspective is straightforward: AI is not a danger to jobs; it’s a connector of human dexterity and burgeoning demand.
“AI Is Helping People Keep Up — Not Replace Them”
Kurian highlighted Google’s Customer Engagement Suite, an AI-driven platform that assists customer service teams with faster and more accurate responses. According to him, none of Google’s clients have used it to cut staff. Instead, they’re using AI to improve service quality and manage higher workloads.
“When we first introduced it, people asked, ‘Does this mean we won’t need agents anymore?’ But almost none of our clients have let anyone go,” Kurian explained.
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This reflects a broader shift in how leading tech companies frame AI — not as automation that removes jobs, but as augmentation that enhances human capability.
Google’s Leadership Shares a Unified Vision
The views of Kurian are similar to those of the CEO Sundar Pichar, he also recently revealed that the AI tools have made the engineers about 10% more productive, and he also added that the goal is to free teams from repetitive tasks so they can focus on creative and high impact work.
Both leaders view AI as a vehicle to accelerate human capability, not replace it. As Kurian puts it, the technology’s ultimate job is to help people “keep up” in a fast-changing digital world — not shut them out of it.
Final Thoughts
Google’s message is straightforward: AI does good, it doesn’t do away with jobs. Some industries will fundamentally change, but the focus is on human-machine partnership. As companies implement tools powered by AI, the emphasis, according to Kurian, should be on improving people’s capabilities — not replacing them.