- By Vikas Yadav
- Tue, 13 Aug 2024 06:00 PM (IST)
- Source:JND
Jio Down: Several users reported issues with the services of Reliance Jio in India earlier today, as per reports on Downdetector and social media platform X (formerly called Twitter). Elevated reports of 'Jio outages' on the disruption monitoring site breached over 1,600. The affected users primarily faced issues with network signals, followed by mobile internet and JioFiber services.
(Jio Down Update: The internet and JioFiber services of Jio have improved.)
Original Story Continues...
According to Downdetector's outage heat map, users were affected in regions such as Delhi, Patna, Guwahati, Kolkata, Cuttack, Chennai, Bengaluru, Hyderabad, Mumbai, Nashik, Surat, Ahmedabad, Nagpur, Indore and more regions. However, a statement confirming the outage has not been issued by the telecom service provider.
Jio's outage graph on Downdetector.
Out of the affected users who reported the problem, nearly half of the users reported problems of 'No Signal'. Nearly 33 per cent of issues were linked to mobile internet and the rest concerned Jio's broadband and entertainment service. Several users took to X to share reactions and report issues on the network. Apart from the internet, some users reported issues while making calls.
"Jio was down for 30 minutes and I thought the world was gonna end," a user said. "All of sudden #jio network gone. What happened @JioCare?" a user questioned. "My Jio AirFiber is down for more than a hour now, when will this be fixed," another user said. Jio's support handle - @JioCare also responded to a few complaints of users. Here are a few reactions.
Jio network is down in Bangalore. Both Jio air fiber and Jio sim cards are not working at all. #JioDown
— Samrudh (@samjag123) August 13, 2024
@reliancejio facing network issues on my jio sim , internet is not working either and airfiber is completely down. Nobody talks on customer care number.
— Amrutha Jr (@seeker_of_pce) August 13, 2024
Hi Abhijeet, we understand your concern. Please check the following settings on your handset:
— JioCare (@JioCare) August 13, 2024
1) Go to Settings
2) Search for Access Point Name or APN
3) On selecting Access Point Name, Jionet will be visible
4) Tap on Jionet
5) Scroll down and find APN Protocol
6) (1/3)
Visited the reliance store to check why my friends jio Sim is down. The reply we get is that it will be gone for 2 hours.
— Nripesh Nepal (@DemonNripesh) August 13, 2024
Are these people even serious?#jiosimdown
@JioCare @ViCustomerCare There's no internet signal in area. Network issue persists despite restarting phone. Requesting urgent assistance to resolve the issue. #JioDown #NoInternet
— 365fooddates (@365fooddates) August 12, 2024
Jio Down Update: 08:15 PM
The service disruption graph on Downdetector has subsided to a significant level. Reports on X of a significant outage have also decreased. However, some users continue to complain about the issues affecting their JioFiber connection. It seems problems related to mobile internet and signals have subsided. Hence, users can continue to witness service improvements.