• Source:JND
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The National Highways Authority of India (NHAI) recently launched its user-centric mobile app - 'Rajmargyatra' to improve the experience of highway commuters. It will deliver comprehensive details about the national highways and have an effective complaint redressal mechanism. Users can download the app from the Google Play Store on Android and App Store on iOS.

Rajmarg Yatra is available in two languages: Hindi and English. It will have a bunch of options to make highway travel easy and hassle-free. According to the PIB press release, here are the key features of the new app.

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A Complete Resource Guide Of Services On National Highways

Rajmargyatra serves as a one-stop solution for information about highways. Users can view weather updates in real time and get related notifications. Plus, commuters can explore the nearest petrol pumps, toll plazas, hospitals, hotels and more for worry-free journeys on the national highways.

Robust Complaint Redressal Mechanism

The app offers an in-built complaint registration mechanism with an escalation in case the issue remains unresolved. Through the feature, users can register their complaints and attach videos and photos (geo-tagged), which will be addressed in a timely manner. If the issue remains unresolved over a stipulated time, the issue will be escalated automatically to higher officials. Users can track their request status from the app for better transparency.

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FASTag And Related Services

With the help of integration with leading banks, the app also enables FASTag recharges, monthly passes and other Fastag-related services. Rajmargyatra will also alert users in case of overspeeding and offer voice assistance for safe commutes and a guided route map.

The app will also have all the emergency helpline numbers for safety and assistance. It will also offer detailed insights on deductions at toll stations. We will have to wait to find out if this app turns out to be the one-stop solution for all the needs of an average highway traveller.