- By Vikas Yadav
- Sat, 10 Jun 2023 12:24 AM (IST)
- Source:JND
Xiaomi India has announced that owners of Mi 11 Ultra who face issues with Wi-Fi connectivity will get a "free-of-cost" upgrade to the flagship Xiaomi 12 Pro. Yes. You heard that right. If you own an 11 Ultra handset and face any problems with Wi-Fi on your device, you can head to the nearest authorised service centre to claim your free replacement, subject to brand guidelines.
Besides this, the company made two other announcements. A second discounted purchase option with the latest Xiaomi 13 Pro in exchange for a defective 11 Ultra device. And warranty extension for Redmi and POCO phones.
Xiaomi 12 Pro 5G Free Upgrade:
Once the staff at the service point confirms the Wi-Fi issue in the motherboard and meets the stated terms and conditions, the device will be eligible for an upgrade to the Xiaomi 12 Pro at no extra fees.
Moreover, buyers who paid an incremental upgrade amount to upgrade to the 12 Pro can reach out to the company for a refund. But, this will apply to only Mi 11 Ultra devices having Wi-Fi problems.
Xiaomi 13 Pro 5G Exchange Offer:
If a user wishes for a second option, they can pay Rs 30,000 and take home the Xiaomi latest smartphone - Xiaomi 13 Pro. Both the highlighted options can be availed during the warranty period or up to one year after the expiration of the warranty.
Extended Warranty For These Redmi and POCO Phones:
The company has announced the Redmi Note 10 Pro, Redmi Note 10 Pro Max and POCO X3 Pro. Redmi Note 12 Pro and Pro Max users facing problems with the front camera or the system UI may approach the authorised service point to avail free-of-cost repairs. Do note a user cannot claim a free extended warranty one year after the purchase warranty expires.
In the video shared on Twitter, Muralikrishnan B, President of Xiaomi India, iterated on the problems faced by some Xiaomi users and said the company aims to solve these problems through these steps.
"In the recent past, there have been a few products where we believe we have not matched the high standards that we kept for ourselves. There have been issues where people have had failures with their phones, and we believe it is our responsibility to react to that situation and take care of the interests of our consumers," he said.