• Source:JND
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The Chaudhary Charan Singh International Airport (CCSIA) in Lucknow has been upgraded to Level-2 certification by Airports Council International (ACI) World, recognising its improved passenger service standards. The airport earlier held Level-1 certification, which it received in 2022.

The certification, which ranges from Level 1 to Level 5, evaluates airports based on passenger experience and service quality, with Level 5 being the highest. The latest upgrade reflects the airport's continued efforts to enhance the travel experience for passengers.

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According to the airport spokesperson, the Level-2 recognition was granted after a thorough assessment by ACI World of facilities and services offered at Terminal 3, including check-in and arrival areas, information desks, DG Yatra registration, and the support provided by customer service officers.

Passenger-assistance initiatives such as boarding pass printing, self-baggage drop, and Digi Yatra registration were also evaluated. Additionally, ACI reviewed common-use self-service kiosks, e-gates, and aerobridges at the departure courtyard, affirming their role in enhancing operational efficiency and customer satisfaction.

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The certification was awarded to the airport's operator, Lucknow International Airport Limited (LIAL), marking another step in the airport's journey toward achieving world-class service standards.