• Source:JND
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A Noida-based woman, Siddhi Vijayvargia, allegedly suffered a major fracture in her left arm on April 22 due to the alleged negligence of an Ola rider. The incident came to light after Pratyush Singh, a Senior Brand Manager at DigiWhistle and a colleague of Siddhi, shared details in a LinkedIn post.

Singh posted photos and ride screenshots, criticising Ola for its lack of accountability, fueling widespread backlash across social media.

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"My colleague Siddhi Vijayvargia recently went through something no one should. She met with a serious accident while riding an OLA Bike, due to negligent driving by the rider. The result? A major fracture in her left arm, multiple surgeries, over Rs 3 lakhs in medical expenses. All of this, because of someone else's recklessness," he wrote in the post.

Pratyush Singh alleged that Ola failed to act despite repeated assurances, instead offering vague responses, delays, and apparent indifference over several months. He criticized the company for its lack of concrete support, empathy, and accountability. Tagging Ola and its CEO, Bhavish Aggarwal, Singh stressed that the issue goes beyond financial compensation. He pointed out that Siddhi, who placed her trust in Ola’s platform, is now struggling to receive even basic support, transparency, or resolution after the incident severely disrupted her life.

"This isn't just about money, this is about basic human decency. When someone places trust in your platform, and that trust is shattered, the least you can do is stand by them when things go wrong. Ola, & Bhavish Aggarwal, is this how you treat victims of your riders' negligence? Where's the support? Where's the responsibility? Siddhi didn't ask for this trauma. She didn't expect her life to come to a halt. And now she's forced to fight for what should've been automatically extended to her - support, care, and rightful reimbursement," he added. 

Ola Replied To Pratyush Singh LinkedIn Post

Reacting to the LinkedIn post, Ola Cabs Support wrote, “We want to ensure that this matter is properly addressed and we empathise with how distressing it may have been for you.vWe are actively working on the details you have provided and will connect with you at the earliest. Your patience is deeply appreciated."

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Singh expressed dissatisfaction with Ola’s response, describing it as a generic template reply. He urged the company to take prompt and meaningful action instead of offering mere lip service. The incident has once again brought safety and accountability in app-based bike services into question.