• By Kamakshi Bishnoi
  • Tue, 27 May 2025 01:00 PM (IST)
  • Source:JND

In a move aimed at addressing internal issues faced by police personnel, the Uttar Pradesh Police Department will establish Police Grievance Redressal Units (PGRU) in every district of the state. These units will work on a single-window system to ensure timely redressal of complaints related to service matters of police personnel.

As per the directive issued by Director General of Police (DGP) Prashant Kumar, the responsibility for resolving grievances submitted to these units will lie with an officer of the Superintendent of Police (SP) rank. The respective SPs will be required to submit daily progress reports on complaint resolution to senior officials.

Although complaint cells had previously been formed in several districts, the Police Headquarters continued to receive unresolved grievance reports from personnel. In light of this, the DGP has instructed for the formal formation of PGRUs in all districts.

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The initiative was launched in Sultanpur district on Monday as a pilot project. The unit is designed to address a wide range of service-related complaints, including salary discrepancies, arrears, pay hikes, GPF issues, character roll nominations, address or educational record changes, medical reimbursements, transfers, and Last Pay Certificate (LPC) matters.

Personnel will be able to lodge complaints in person, or via their station in-charges, branch heads, or senior officers. Additionally, a dedicated WhatsApp number will soon be launched to allow digital submission of grievances.

Specific days will be assigned for hearing and resolving complaints, and complainants will be individually informed once their issues are addressed, ensuring transparency and accountability within the system.