• By Nidhi Giri
  • Thu, 17 Apr 2025 12:08 PM (IST)
  • Source:JND

BluSmart has stopped accepting ride bookings in Delhi-NCR, Bengaluru and Mumbai causing significant inconvenience to its customers. BluSmart users having Blu Wallet accounts are in distress as their funds remain stuck. The services have been halted amid an ongoing SEBI investigation into Gensol Engineering, BluSmart’s financial backer, over alleged fund misappropriation. The electric ride-hailing service was once seen as a challenger to Uber and Ola.

BluSmart app is still available for download on both the Google Play Store and Apple App Store but users are unable to book a cab as per their own need. BluSmart is yet to release an official statement regarding the stoppage of services.

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Additionally, Delhi International Airport (IGI) has also issued an advisory to passengers, stating that BluSmart has temporarily suspended its operations at the airport. For those who are unaware, BluSmart’s fare payment method was quite different from other popular ride-hailing apps in the country. To travel in a BluSmart cab, a user had to pay the fare in advance. The customers had the option to add the exact fare in the Blu Wallet or if the customer is a frequent traveller, it can add more amount in the wallet.

With BluSmart services suspended suddenly, several users in India are struggling to get their money back from Blu Wallet which they may not be able to use anytime soon. BluSmart app doesn’t have a dedicated option to get the money back to the source and connecting to the support team isn’t as easy as it seems. If you are also facing this issue, here’s how you can claim a refund for the Blu Wallet amount.

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How To Claim Refund From Your Blu Wallet: Check Steps

How to Request a Refund from Blu Wallet

1. Open the BluSmart app on your smartphone.

2. Tap the menu icon in the top-left corner and navigate to the Help section.

3. Select Blu Wallet from the list of help topics.

4. In this section, you will be able to see answers to FAQs about Blu Wallet amount and refund, however, it doesn’t show an option to request a refund or talk to the support team. To connect with a support team, tap on the thumb-down icon on the ‘Does this resolve your issue?’ tab.

5. You will then be able to contact the BluSmart support team and request a refund.

Once your request has been processed, the refunded amount should be credited back to your original payment method within 5 to 7 working days from BluSmart