• Source:JND
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Vande Bharat Express: A doctor travelling on the Vande Bharat Express shared an extraordinary experience with the Indian Railways after he recovered his lost wristwatch within minutes of filing an online complaint. The incident, which took place on a train journey to Chennai Egmore, has impressed social media users and drawn praise for the railway authorities’ quick response.

The doctor said he realised he had forgotten his wristwatch in the train’s restroom only after reaching home late at night. Wasting no time, he logged into the RailMadad portal around 12:28 AM to report the lost item by submitting his PNR number.

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Complaint Resolved Within Minutes

In a detailed post shared on X (formerly Twitter), the doctor described the promptness of the system. “Within three minutes of filing the complaint, I got a call from the railway helpline confirming the details,” he wrote.

By 12:49 AM, he received another call from the Railway Protection Force (RPF) informing him that the train had been moved to the yard and that they were initiating a search for the missing item.

At 1:21 AM, less than an hour after lodging the complaint, the doctor received a WhatsApp message containing pictures of his wristwatch. Soon after, an RPF officer called to confirm whether it was indeed his lost possession.

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The next morning, the doctor visited Egmore station with his ID proof, ticket and a letter to claim the recovered item. After verifying his details and signing a register, he successfully retrieved his wristwatch.

He later praised the Indian Railways for its efficient and coordinated effort. “Within 40 minutes of my complaint, around midnight, a dozen people worked together from registering the issue to locating my watch in the yard. Their dedication deserves appreciation,” he wrote.

Railways And RPF Thank Passenger For Appreciation

The post quickly went viral, with users applauding the Southern Railway and RPF for their teamwork. Responding to the post, the Divisional Railway Manager (DRM), Chennai, thanked the doctor for sharing his positive experience. “We sincerely thank you, Dr. @spinesurgeon, for sharing your experience. Glad to know our RPF and RailMadad teams reunited you with your watch so swiftly. Your trust motivates our staff to serve passengers even better,” the DRM wrote.

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