- By Prateek Levi
- Wed, 02 Apr 2025 02:38 PM (IST)
- Source:JND
BSNL 5G launch: BSNL (Bharat Sanchar Nigam Limited), the state-owned telecom service provider, has begun the testing for its 5G network infrastructure. Several 5G tower sites are now operational and include places like Jaipur, Lucknow, Chandigarh, Bhopal, Kolkata, Patna, Hyderabad, and Chennai to name a few. According to a report by Business Standard, most of them are 4G sites, which are included in the current deployment of 1 lakh 4G towers. BSNL officials mentioned that these sites are planned for a future upgrade to 5G.
BSNL plans to launch 5G network services in the coming three months, according to the report. For now, in places which are BSNL's stronghold, network testing is being carried on. BSNL officials stated that additional base transceiver stations (BTS) are being set up in cities such as Kanpur, Pune, Vijayawada, Coimbatore, and Kollam.
4G towers will be active by June 2025
According to a TelecomTalk report dated March 7, 2025, BSNL's one lakh 4G towers will be fully operational by June 2025. These towers have been built using indigenous technology and will later be upgraded to 5G. Union Communications Minister Jyotiraditya Scindia also confirmed this. Thus, BSNL's 4G and then 5G launch is now just a few months away.
ALSO READ: Jio, Airtel, And Vi Now Offer Online Coverage Maps As Per TRAI Mandate: Here’s How To Use Them
BSNL declared April as 'Customer Service Month'
BSNL announced on its official X (first Twitter) account that April 2025 will be celebrated as “Customer Service Month”. This initiative has been started to improve the customer experience and resolve their problems faster. In a video shared on X on March 31, 2025, BSNL said, "Great news is coming! This Customer Service Month, we will make your experience even better. Wait for some special announcements.
Focus on improving the Customer Experience
This effort of BSNL is to improve its services to customers in both urban and rural areas as well as enterprise and retail customers. Under this initiative:
• Mobile network quality will be improved.
• Reliability of fiber broadband (FTTH) and leased circuits/MPLS will be increased.
• The billing system will be made more transparent.
• Customer complaints will be resolved faster.
BSNL said that under this initiative, all the circles, business areas and units will participate in this campaign and make it successful.
Emphasis on Indigenous 4G and 5G
BSNL announced in April that it would use multiple channels to gather feedback from its customers, including its website, social media, customer forums and direct outreach. This feedback will be reviewed by BSNL Chairman and Managing Director (CMD) Robert J. Ravi himself.
Ravi said, 'BSNL's journey is connected to the voice of every customer. We are the only telecom provider to launch indigenous 4G in India. We are moving forward with service, speed and strength to fulfil the digital goal of 'Viksit Bharat'. This initiative of BSNL is a big step towards making India digitally strong. It is expected that BSNL's 4G and 5G services will be available across the country in the next few months.