Complainants approaching the Bihar Real Estate Regulatory Authority (RERA) will now be able to take their cases directly to the RERA Bench without mandatory mediation. As per the new rules, mediation will only be conducted if the complainant explicitly mentions it in the application.

Bihar RERA Chairman Vivek Kumar Singh said the move is aimed at empowering complainants to choose their preferred mode of grievance redressal while also ensuring faster disposal of cases.

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Until now, all complaints were first referred to the mediation forum. Only when mediation failed were they taken up by the RERA benches for hearing and final decision.

Under the new system, complainants will have the option at the time of filing whether they want their case to go through mediation. Cases where mediation is not opted for will be directly listed before the Bench.

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According to officials, complaints filed before the new system’s implementation will continue to undergo mediation first. The new option will apply only to cases filed on or after August 18.