• Source:JND
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Major cities like Delhi, Hyderabad, and Bengaluru had IndiGo flight cancellations, which caused chaos at airports across the nation. Social media users have seen a number of videos of irate travelers yelling at ground personnel. Actors Sonu Sood and Vir Das have urged the public not to vent their rage on the airline's front-line staff amid the chaos. They have intervened amid the outrage, encouraging flyers to target the decision-makers rather than the workers who are already having difficulty handling the situation.

Sonu Sood posted a video pleading with viewers to be patient and to treat IndiGo employees with respect. "A delayed flight is frustrating, but please remember the faces trying to fix it… be nice and humble to the IndiGo staff; they are carrying the weight of cancellations too."

Sonu Sood acknowledged the suffering that many travelers had endured—missed weddings, meetings, and events—while sharing that his own family had just encountered lengthy delays. However, he emphasized that ground personnel have limited control over flight schedules and are sometimes the last to get operational updates.

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"My family was one of the thousands who had to face delays and long waits at the airport. They had to wait for over 4–5 hours for their flight. I know a lot of meetings were cancelled, and many people could not attend important events… Everyone is hurt and frustrated. But imagine yourself in the place of the ground staff. They are helpless… They only communicate the messages that they receive. So why react to them? It is our responsibility to support them during this tough time and not react because they are helpless," he said.

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Vir Das used X (formerly known as Twitter) on Saturday to advise travelers not to vent their annoyance on ground personnel. In order to handle the complaints of irate travelers, he proposed that senior management be present at the counters instead of front-line staff.

Vir Das wrote, "The decent thing to do? The entire senior management of Indigo should be made to take shifts at the airport and stand there. From CEOs to VPs and such. The decision makers. Instead of the terrified junior employees with no power, cabin crew, and ground staff, who have been left to deal with the yelling and screaming."

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Passengers nationwide are frustrated by the current flight turmoil, which is among the worst in recent months, and are calling for more communication and quicker intervention. There is growing pressure on IndiGo's top management to take the initiative and deal with the matter more openly as ground employees struggle with long lines and nervous passengers.

Celebrities and regular travelers are advising moderation in the meantime, pointing out that although the delays are frustrating, releasing rage at ground staff just makes a workforce that is already overworked even more stressed.

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