ONDC, or Open Network for Digital Commerce, is preparing to compete with applications such as Swiggy, Zomato, and other service-provider applications that currently dominate the market. The platform is a government-created initiative that assists users in connecting or digitising businesses with customers.

Until now, third-party applications such as Swiggy and Zomato, which charge commissions from food joints, restaurants, and others, as well as delivery fees, have been chastised for the increased fees.

What Is ONDC?

ONDC is not an application or service but is a platform that runs with the help of partners, including Paytm, Meesho, Magicpin, Mystore, Craftsvilla, and Spice Money which acts like an online store from where users can order any sort of products from the listed businesses.

How Can Users Order Food On ONDC

Users can use applications such as PayTm to choose from the businesses listed on ONDC. However, a small commission will be charged to transfer the order to the business. The businesses, like Swiggy and Zomato, will then accept the order and PayTm will share the details. Another advantage is that the information will be shared with businesses, which Swiggy and Zomato do not do.

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Which Businesses Can List Themselves On The Platform

The users will have to set up their services on the ONDC. The platform is open for any kind of service, for instance food, grocery, and others. Even categories like apparel, toys and others can also list themselves on the platform.

ONDC Services And Challenges

The platform does not provide a smoother experience, as Swiggy and Zomato do. It does not have dedicated delivery executives, so restaurants or businesses must deliver the products on their own, which presents issues such as order tracking and more.