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Thousands of Netflix subscribers had their service interrupted on Thursday, with numerous people reporting the TVQ-RND-100 error as they attempted to use the site. As per the online outage tracker Downdetector, Netflix started to experience the issues at approximately 2 PM ET, and its users around the world were affected. Several of its subscribers, particularly those connected through smart TVs, gaming devices like PS4/PS5, and streaming devices like Roku and Fire Stick, found error code TVQ-RND-100, while others experienced network connectivity issues. This error message usually comes accompanied by a message saying: “Netflix has encountered an error. Retrying in [X] seconds,” and leaves customers in frustrated and unable to watch anything.

Social Media Responds to Netflix Downtime

As the outage persisted, frustrated users took to social media to vent their frustrations.“This shit has been down for about 2 hours. Care to tell us something? Anything?” an X user @BMcBiffy tweeted this. While another user @Deegoonerette writes “Come on @Netflix, fix this damn error. #netflixdown”.Numerous users called out Netflix, with some threatening to cancel their subscriptions because of the extended outage. Like a user @zebraacsgo expressed: “I swear I will cancel my Netflix membership starting tonight! This is an absolute disgrace!”

How to Fix Netflix TVQ-RND-100 Error During Outage

If you're experiencing the TVQ-RND-100 error on Netflix, follow the following troubleshooting steps to fix it:

•Test Your Internet Connection:

Perform a speed test. Netflix suggests a minimum of 3 Mbps for SD, 5 Mbps for HD, and 25 Mbps for Ultra HD content. Make sure your Wi-Fi signal is good, or plug your device directly into the router using Ethernet for a better connection.

• Restart Your Devices:

Power off your streaming device (TV, console, etc.) for 1-2 minutes to remove temporary glitches. Or Reset your router/modem by unplugging it for 30-60 seconds to reset your network.

• Try Netflix again:

On the error screen, choose "Try Again." If the issue continues or another error code displays, look for additional solutions at Netflix's Help Center.

• Update Netflix App:

Ensure that your Netflix application is updated. On Roku, press the star button after Netflix is highlighted and choose "Check for Updates." On smartphones or smart TVs, check for updates in the app store.

• Clear Cache and Data:

-For Android: Go to Settings > Applications > Netflix > Storage > Clear Cache/Clear Data.
-For Smart TVs or consoles, app settings should be checked to clear the cache or reinstall the Netflix app completely.

• Check DNS Settings:

Incorrect DNS settings can be a problem for Netflix connectivity. Reach out to your ISP for help, or reset to the default DNS settings. Do not use VPNs or proxies, as they can interfere with streaming.

• Disable Test Participation:

Log in to Netflix on a browser, navigate to Account > Settings > Test Participation, and switch off this option. This will help solve experimental feature-related problems.

• Reset Your Device :

In case the issue doesn't go away, you can reset your streaming device to its factory settings. Note that this will erase all apps and preferences, and you will have to reinstall Netflix afterwards.

As Netflix continues to work on fixing the outage, customers can take these steps to fix the TVQ-RND-100 error and regain access to the streaming service. Netflix has not yet issued an official announcement regarding the scope or cause of the outage, but customers are encouraged to update regularly.