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Zoom outage news: Video-conferencing platform Zoom Communications services were down for thousands of users on Wednesday, according to an outage tracking website, Downdetector.com. Users reported interruptions accessing the Zoom web portal,as well as the application. Some users also reported login issues. "We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services," the company said.

Users reported they were getting an "Error 50003" message when trying to open the website and mobile application. Downdetector, which tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform, showed there were nearly 67,280 incidents of people reporting issues with Zoom as of 3:01 p.m.

However,  Zoom said it had resolved a global outage that disrupted its services, including its website, video calls and applications, affecting thousands of users worldwide. "Service has now been restored after the earlier outage," the company said on social media platform X.

What is Error Code 5003?

Notably, "Error Code 5003" occurs when the Zoom desktop app fails to connect to Zoom's servers. Common causes include:  

Network issues: Slow, unstable, or restricted internet.  

Firewall/proxy blocks: Firewalls or proxies restricting Zoom access.  

Antivirus interference: Software like AVG, Avast, or McAfee blocking Zoom.  

Outdated Zoom app: Compatibility issues from an older version.  

Faulty wireless drivers: Corrupted network drivers.  

Server problems: Issues on Zoom’s side.

How to Fix Error Code 5003: Check these steps

If Zoom’s servers are operational, try these steps to resolve Error Code 5003:

1. See if Zoom’s Servers Are Working  

Visit status.zoom.us to check for outages.  

If Zoom is down, wait for them to fix it.  

You can also look at DownDetector or social media for updates.

2. Restart the Zoom App  

Close Zoom fully:  

Windows: Press Ctrl + Shift + Esc, select Zoom, and click End Task.  

Mac: Press Cmd + Option + Esc, choose Zoom, and click Force Quit.

Reopen Zoom and try again — this can fix small problems.

3. Check Your Wi-Fi  

Test your internet at speedtest.net.  

If it’s slow or spotty:  

Restart your router (unplug for 30 seconds, then plug in).  

Switch to another network, like your phone’s hotspot.

4. Look at Your Firewall Settings  

Windows:  

Go to Control Panel > Windows Defender Firewall > Allow an app.  

Ensure Zoom is allowed for both Private and Public networks. Add it if missing.

Mac:  

Go to System Preferences > Security & Privacy > Firewall and allow Zoom.

Temporarily turn off your firewall to test if it’s blocking Zoom (turn it back on after).  

If you’re on a work or school network, talk to your IT team for help.

Spotify outage resolved

Music streaming platform Spotify, said its services were back online after thousands of users worldwide experienced disruptions on Wednesday. The outage began around 8:45 a.m. ET and led to nearly 49,000 incidents being reported at its peak about an hour later, according to Downdetector, which tracks such service disruptions by collating status reports from various sources.

Spotify had earlier denied reports that the outage was a security hack. While its services were down, users on social media said they could still play downloaded music but were unable to search or view artists on the app or stream music.

"All clear — thanks for your patience,” Spotify wrote on X, the social media platform formerly known as Twitter, just after noon E.T. The company pointed to its support account, @SpotifyCares, for users who might need further assistance.

(With inputs from agencies)

Also Read: WhatsApp Down: Outage Continues Globally; Users Facing Issues In Sending Messaging, Status Updates