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In an adorably ‘harsh’ feedback, the popular airline Etihad received a ‘poor’ response from a 6-year-old passenger. Confused? Allow us to elaborate. Taking to social media, Loyalty Status Co CEO Mark Ross-Smith, shared a cute ‘formal interaction’ that took place between his daughter and the airlines. The airline, as per Mark, sent a survey form to the young girl, asking her about her flight experience. However, causing a ‘bloodbath’ with her brutally honest feedback, the young girl’s response resulted in the airline apologising, and assuring her of a better experience the next time to board an Etihad aircraft.

From not receiving complimentary chocolates to ‘no hot towel service’ for kids, the young passenger left no stone unturned in complaining about every ‘inconvenience’ she faced. So much so that the question, “Would you recommend Etihad to friends and family,” was answered with a “1 out of 10”.

The post was shared on X (formerly Twitter), by the handle ‘drdoot’. The post captioned, “Etihad sent a survey to my 6-year-old daughter about her recent flight experience in business class. I let my daughter answer the survey without any influence. It was a bloodbath.”

Check out the viral post:

“Some of the feedback...
The flight was bad because her school friends were not on it.
Kids' meal was not good, because it lacked chocolate.
Hot towel service was not offered to kids.
Biz + economy kids packs, identical... she wanted more.
Videos didn't start until we took off- ie: IFE on Etihad doesn't start until airborne.
No pyjamas.
Then we got to the famous NPS question- Would you recommend Etihad to friends and family- 1 out of 10? All because Emirates crew gave her chocolates while Etihad did not.” the post further read.

Replying to the post, the airlines responded with, “She is cute:) Hope we can get a 5-star review next time if we do a roll call: Calling all school buddies, please report to Etihad's boarding gate for a reunion in the sky and get lots of chocolate! Please share your booking reference via direct message. *Zoe.”

The post, ever since it was shared, went viral on social media, and garnered hilarious responses from netizens. Most people joined in on the feedback and jokingly sided with the kid, while some suggested some other airlines where the experience was better, according to them. The post was shared two days ago and pulled 358K views from people.

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Taking to the comment section, people shared their hilarious take. “Every point is valid. I've been answering these surveys since they launched many many years ago but I've never seen anything change. Why does the IFE start so late?” a user wrote. “Kids are true…businesses need to understand & create great experiences…they are the future customers,” added a second person.

“Not sure why she wasn’t in the residence?” wrote a third person. “I used to have a job that allowed me and the family to travel long haul business class. I then changed jobs and the next flight I took was on Ryanair. My 12-year-old queried why we were turning right when we got on the aircraft. Her life then went downhill rapidly,” added another.

“Try Qatar Airways business next. IFE from the moment you step in til you step out, Laderach chocolates, choices of desserts, toys for kids, & many more perks,” suggested a fifth person.

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